SmarterTrack 7.4.4338 Released

SmarterTools announces the release of SmarterTrack 7.4.4338, which is available as a FREE minor version upgrade to all SmarterTrack customers with current upgrade protection.

Although this is considered a minor version upgrade, it includes a critical change that will affect the functionality of your help desk, as outlined below:

• In response to Google's announcement that its translation API will be a paid service as of December 1, we have changed how SmarterTrack auto-translates live chats and knowledge base articles. You will now have the option to choose the translation service that best fits your needs: Google Translate or Microsoft Translator.
• Due to these changes, auto-translations will be disabled after the upgrade until you reconfigure your translation settings. For assistance setting up the translation service with SmarterTrack, please refer to the KB articles How To -- Automatically Translate Live Chats and How To -- Create Knowledge Base Articles in Multiple Languages.
• In addition, to help you manage the changes that Google is making by charging for their translations services as well as help you manage Microsoft Translator's billing, SmarterTrack will now track how many characters and requests your server has attempted to translate. This information will display on the relevant settings page within SmarterTrack so that you are aware of any translation subscription costs you may incur.

A complete listing of the new features and improvements is available on the SmarterTrack 7.x Release Notes page. To access this latest version, visit the SmarterTrack Download page.

For upgrade instructions, please refer to the KB article How To - Upgrade SmarterTrack.

If you have any questions about the SmarterTrack 7.4.4338 release, contact us at sales@smartertools.com.

Thank you for using SmarterTools products!